We are committed
to serve our customers for the provision of warranty and maintenance
support and other managed services. Some of the services that we
Our customers can rest assured that they will
have our full support for any warranty related problems during the
warranty period. This is our commitment we have for our valued
We strongly believe in talking to
our customers to try and understand their needs. With our
engineering expertise, we will be able to convert their requirements
into a cost-effective technical solution. This is the kind of value
added services that we offer to our valued customers.
handle the very simple, to the highly complex implementation jobs.
We also understand the importance of ensuring implementation
datelines are met as these could have serious downstream
implications to our customers’ operations and/or businesses plans.
We therefore target to meet all implementation datelines so as to
ensure that our valued customers can have a smooth and seamless
transition and their businesses or operations are not
Unforeseen equipment breakdowns
can have serious impact to some customers businesses and/or
operations. It is therefore important that such systems downtime can
be kept to a minimum and normal system operations can be recovered
and their faulty equipment repaired and returned to service within
the shortest period of time.
Besides, customers may also face the following problems due to
unscheduled equipment failure:
Availability of funds for unforeseen costly urgent repairs
Problems in annual budgeting, monitoring and controlling of
funds for their annual maintenance needs
Time and effort getting
a simple repair fixed (getting quotations, evaluating the
quotations, raising Works Orders, effecting payments, etc)
Administrative delays to fix an equipment failure
downtime / long equipment Turn Around Time
disseminating the names/contact numbers of multiple vendors for the
different type of equipment to all your users?
different vendors / service providers?
It is with this understanding that we are ready to offer our
customers various maintenance service packages that can be
customised to suit their diverse needs giving them peace of mind. We
view our maintenance services as a key component in our total
solution to our valued customers.
Our maintenance services packages ranges from the standard ad-hoc
services, to full comprehensive labour and parts contracts. Besides
these, we also offer various schemes that include maintenance
support coverage to our valued customers during normal office hours
to round-the-clock 24*7, 2 hours response time maintenance support
services for critical requirements.
Provision of full turn-key
solutions is our strength and we have the expertise and experience
in managing various large scale projects.
With our expertise in this field, we are able to offer our
project management services to customers who have various projects
on hand that needs to be managed but yet do not have the time or
resources to cope.