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Our Services

We are committed to serve our customers for the provision of warranty and maintenance support and other managed services. Some of the services that we offer are:

Warranty Support
Our customers can rest assured that they will have our full support for any warranty related problems during the warranty period. This is our commitment we have for our valued customers.

Pre-sales Support
We strongly believe in talking to our customers to try and understand their needs. With our engineering expertise, we will be able to convert their requirements into a cost-effective technical solution. This is the kind of value added services that we offer to our valued customers.

Installation Services

We can handle the very simple, to the highly complex implementation jobs. We also understand the importance of ensuring implementation datelines are met as these could have serious downstream implications to our customers’ operations and/or businesses plans. We therefore target to meet all implementation datelines so as to ensure that our valued customers can have a smooth and seamless transition and their businesses or operations are not disrupted.

Maintenance Services

Unforeseen equipment breakdowns can have serious impact to some customers businesses and/or operations. It is therefore important that such systems downtime can be kept to a minimum and normal system operations can be recovered and their faulty equipment repaired and returned to service within the shortest period of time.

Besides, customers may also face the following problems due to unscheduled equipment failure:

Availability of funds for unforeseen costly urgent repairs
Problems in annual budgeting, monitoring and controlling of funds for their annual maintenance needs
Time and effort getting a simple repair fixed (getting quotations, evaluating the quotations, raising Works Orders, effecting payments, etc)
High Administrative delays to fix an equipment failure
High equipment downtime / long equipment Turn Around Time
Remembering / disseminating the names/contact numbers of multiple vendors for the different type of equipment to all your users?
Dealing with different vendors / service providers?

It is with this understanding that we are ready to offer our customers various maintenance service packages that can be customised to suit their diverse needs giving them peace of mind. We view our maintenance services as a key component in our total solution to our valued customers.

Our maintenance services packages ranges from the standard ad-hoc services, to full comprehensive labour and parts contracts. Besides these, we also offer various schemes that include maintenance support coverage to our valued customers during normal office hours to round-the-clock 24*7, 2 hours response time maintenance support services for critical requirements.

Project Management
Provision of full turn-key solutions is our strength and we have the expertise and experience in managing various large scale projects.

With our expertise in this field, we are able to offer our project management services to customers who have various projects on hand that needs to be managed but yet do not have the time or resources to cope.

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